FAQ
Something not clear to you? Don't stress, we're here to help! Here you will find the answers to the FAQs, the most common questions. Your question is not listed? Contact us!
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What is Alpha Rhino?
Alpha Rhino is a Belgian online store offering streetwear, sportswear, boxing gear, and anime-inspired designs. We focus on empowering people to invest in themselves and become their best self.
Do you ship to my country?
Yes! We deliver across Belgium, the Netherlands, and Europe. Shipping costs and estimated delivery times are shown at checkout.
Where’s my package?
Once your order leaves our warehouse, we send a shipping confirmation with a tracking link. Delivery usually takes 1–3 business days.
How long does shipping take?
Orders placed before 1 PM are shipped the next business day. Delivery usually takes 1–3 business days within Belgium and the Netherlands.
Can I return or exchange my order?
Yes! We offer 7-day hassle-free returns. Items must be unused and in original condition. Check our return policy for details.
How do I choose the right size for hoodies and boxing gear?
Each product page has a detailed size chart. Please check it before ordering to ensure the perfect fit.
Which payment methods are accepted?
We accept iDEAL, Bancontact, PayPal, and credit cards. All payments are secure and encrypted.
I received a wrong size or item. What now?
If the item is still in stock, we will exchange it. Otherwise, a refund is issued. Contact us at hello@alpharhino.eu.
When will I get my refund?
Refunds are processed within 14 days after items arrive at our warehouse.